At the end of the course, the student will be able to:
Understand the fundamental principles of organizational theory.
Describe the structure and functioning of healthcare organizations, with specific reference to the Italian National Health System.
Know the main tools for business planning and control, including the basics of financial statements and performance indicators.
Recognize and manage relational dynamics in the workplace, developing interpersonal and communication skills.
Understand the foundations of leadership and the basics of personal development in organizational settings.
Apply basic notions of effective communication in healthcare, especially in interactions with colleagues, teams, and patients.

None

The course aims to provide students with a basic understanding of business and healthcare organization, economic management, and fundamental tools for planning and control. The objective is to foster awareness of healthcare organizations' functioning and work environment dynamics, including relational and communication skills.

Bergamaschi M. (2000), L'organizzazione nelle aziende sanitarie, McGraw Hill Italia
Mintzberg H. (1997), La progettazione dell’organizzazione aziendale, Il Mulino
Damiani G., Ricciardi W. (2010), Manuale di programmazione e organizzazione sanitaria, Idelson-Gnocchi
Daft R. (2010), Organizzazione aziendale, Apogeo
Ricciardi W. (2022), The Healthcare We Want. Ideas and Proposals for a Fair and Sustainable NHS, Il Pensiero Scientifico Editore
Teaching material presented by the lecturer (slides, case studies, selected articles)

Introduction to organizational theory
Business organization: functions, structure, roles
Healthcare organization: features, structure, and functioning
Principles of planning and control in healthcare organizations
Introduction to financial statements
Financial indicators and performance ratios
Leadership and personal development in the professional context
Effective communication in healthcare
Workplace relations and team dynamics
Case studies and classroom exercises

 Lectures supported by PowerPoint presentations
 Guided discussions and short practical exercises
 Teaching materials and slides will be made available on Microsoft Teams

OFFICE HOURS
At: S.C. Gestione Risorse Umane – Area Giuridica e Formazione, ASUGI
Address: Piazzale Canestrini 2, Trieste
Hours: 08:00–15:00 by appointment via email or phone
📞 Phone: 040 399 7263
📧 Email: barbara.pelos@asugi.sanita.fvg.it

 Oral exam and/or short written essay, at the instructor’s discretion.
 Oral exam: individual interview lasting approximately 20–30 minutes, with 2–3 open-ended questions to assess the student’s understanding of the course topics.
 Short essay: written paper (max. 1,500 words) on a topic agreed upon with the instructor, aimed at evaluating the student’s ability to summarize, analyze, and apply course content.
 Evaluation criteria: clarity of exposition, conceptual accuracy, use of appropriate terminology, critical thinking, and coherence of argumentation.
 The final grade is expressed on a 30-point scale, with the possibility of honors.
 The exam is considered passed with a minimum score of 18/30.

This course is closely linked to the following United Nations Sustainable Development Goals (Agenda 2030):
Goal 3: Good Health and Well-being
Goal 4: Quality Education
Goal 8: Decent Work and Economic Growth
Goal 9: Industry, Innovation and Infrastructure
Goal 10: Reduced Inequalities
Goal 12: Responsible Consumption and Production